Refund policy
We want you to be fully satisfied with your Saint James purchase. Please note that our website store (us.saint-james.com) can only accept returns for orders placed directly through this site. Purchases made through authorized retailers or outside the U.S. cannot be returned to our online store.
Sale and discounted merchandise is final sale and cannot be returned or exchanged.
For full-price items, we gladly accept returns within 30 days of purchase. Items must be unworn, unwashed, unaltered, and in original condition with tags attached. All returns must be accompanied by your invoice or order confirmation.
Saint James reserves the right to deny a return if merchandise does not meet these requirements.
About Returns
- Returns are possible for full-price merchandise only.
- Please initiate your return request through our online portal: https://saint-james-usa.shipstationreturns.com.
- A prepaid return label will be provided. A $9 contribution toward return shipping will be deducted from your refund when using this label.
- Returns are free for Platinum members.
- Returns are also free when making an exchange.
- Once we receive and confirm your return, we will refund your original form of payment (minus the return fee, if applicable).
About Exchanges
If you would like an exchange, simply submit your request through our online portal: https://saint-james-usa.shipstationreturns.com. You can select your replacement item directly in the portal, and a prepaid USPS return label will be generated for your original item.
Exchanges are free of charge. Once your return is received and confirmed, your replacement item will be shipped promptly.
How to Proceed
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Visit our return portal: https://saint-james-usa.shipstationreturns.com.
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Select the item(s) you’d like to return or exchange and generate your return label.
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Pack your unworn, unwashed, unaltered item(s) with original tags intact, and include your invoice or order confirmation.
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Attach the return label to your package and drop it off at your nearest location.
Our return address is:
Saint James USA
247 W 35th St, #16R
New York, New York 10001
Tel: 646-422-1190
Once we receive your package, we will promptly issue your refund or ship your replacement item in accordance with this policy.
